My order
Enter your email address and order number. You’ll receive a secure login link to view your order, track & trace and invoice.
Questions about your order? Email us at contact@solarmask.eu
Are you a partner (salon or shop)? Log in to your partner area
Pick a question, or ask your own — we usually reply within a few hours.
Frequently asked
Free shipping. Your order usually arrives within 1–3 business days. As soon as your parcel ships, you get a track & trace code by email.
Yes, you have 30 days to change your mind. Not happy? Return the mask free of charge and get your money back.
The mask comes with a 2-year manufacturer warranty (covers manufacturing defects). Something broken? Ask below and we’ll sort it out.
3 to 5 times a week, 15-minute sessions (fixed auto-timer). Use it on clean, dry skin. Evenings work best. First results usually after 4–6 weeks.
Yes. The mask is CE-certified, uses no UV, and the auto-timer prevents overexposure. Close your eyes during the session and don’t use it on open wounds.
You pay securely with iDEAL, credit card, Klarna and more — depending on your country. Everything runs through a secure payment page.
Track your order with the track & trace code from your shipping email, or find it via the button below.
Track my order →We’ve received your question and will email you a personal reply soon.
